Android Auto Message for ebay Manual
1 About Auto Message for ebay
- What is Auto Message for ebay
- Automatic response function list
- Shipped status confirmation function
2 How to use Auto Message for ebay
- connect to ebay
- Set up automatic message responses
- Check the response status of automated messages
- Check the detailed information of the order/message
- add points
About Auto Message for ebay
What is Auto Message for ebay
Auto Message for ebay is an automatic message response app for ebay sellers.
Automatically message buyers when orders are placed, shipped, delivered, or receive feedback.
Prompt communication with buyers is very important so that buyers can feel at ease with their transactions.
However, sellers have a lot of work to do, such as purchasing, inventory management, listing, and delivery.
Writing one message may not be a big deal, but writing a large number of messages can become a burden for busy sellers.
Auto Message for ebay can reduce that burden.
[Auto Message for ebay]
Automatic response function list
Auto Message for ebay can automatically perform the following actions:
| Response type | explanation |
|---|---|
| order response | Automatically send a thank you message to the buyer when the buyer purchases the item. |
| Notification of shipped completion | When the seller delivers the product to the buyer, it will automatically notify the buyer of the shipped. |
| Notification of delivery completion | When the product arrives at the buyer's hand, it automatically asks the buyer to confirm the product. |
| feedback response | When a buyer evaluates a seller, we will automatically contact the buyer to thank them for their evaluation. Messages can be switched according to the type of evaluation (positive, negative, neutral). |
Shipped status confirmation function
With Auto Message for ebay, you can check the shipped status from the shipped tracking number and automatically send a message to the seller when the shipped is completed.
Auto Message for ebay works with 17TRACK and supports over 1,000 delivery companies.
How to use Auto Message for ebay
connect to ebay
Auto Message for ebay must connect to ebay.
When you start the application, the ebay login screen will be displayed, so please enter your ID and password to log in.
[Operating procedure]
Set up automatic message responses
The timing of the automatic message and the contents of the message can be freely set. Please set according to the purpose.
[Operating procedure]
| 項目 | 説明 |
|---|---|
| subject | Sets the subject of the message. [buyer] in the subject will be replaced with the buyer ID when sending. Replace [item] with the product name, [carrier] with the carrier name, and [trac_num] with the tracking number. |
| Text | Sets the body of the message. [buyer] in the subject will be replaced with the buyer ID when sending. Replace [item] with the product name, [carrier] with the carrier name, and [trac_num] with the tracking number. |
The application will periodically check the status of your order and send an automatic message response.
- Check at intervals of once an hour. (Feedback response once a day)
Check the response status of automated messages
You can check the automatic message response status on Auto Message for ebay.
[Operating procedure]
| # | item | explanation |
|---|---|---|
| 1 | Product name | Displays the name of the ordered product. |
| 2 | Buyer ID | Displays the ID of the buyer who placed the order. |
| 3 | Feedback information | The presence or absence of feedback is displayed with a face icon. - Blank = no feedback - Smile = Positive feedback - Normal = Neutral feedback - Sad = Negative feedback |
| 4 | Shipping information | View the product's shipping information (courier and tracking number). |
| 5 | auto answer date | Displays the date of order response, delivery notification, delivery completion notification, and feedback response. |
Check the detailed information of the order/message
On Auto Message for ebay, you can check the detailed information of your order/message.
[What you can check with Auto Message for ebay]
| 分類 | 説明 |
|---|---|
| Message information | You can open the ebay message list from the home screen, check the details of the message, and manually reply to the message. |
| Product information | You can open the ebay product page from the home screen and check the detailed information of the product. |
| Shipping information | You can check the delivery status of the product by opening the 17TRAC delivery status page from the home screen. |
[Operating procedure]
add points
Using Auto Message for ebay consumes points depending on the type of automatic message response.
When the points reach zero, automatic message responses are suspended. In that case, please purchase points and add points.
[Consumption points for each type of automatic message response]
| Response type | consumption points |
|---|---|
| order response | Consume 1 point per day for each unfulfilled order. |
| Notification of shipped completion | Consume 1 point per day for each undelivered order. |
| Notification of delivery completion | Consume 5 points per day for each order that has not yet been notified of delivery completion. |
| feedback response/td> | Consume 1 point per day for each order with an open feedback response. |
[Operating procedure]
